Everything you need to get set up, join sessions, and know what to expect — in one place. Bookmarking this page is a good idea.
Before your first session, you'll need Minecraft Education Edition installed on your device. This is a different app from the regular Minecraft you might find in an app store — here's how to get the right one.
Minecraft Education Edition — not Minecraft Java, not Minecraft Bedrock, not Minecraft for mobile. It's a separate app built for institutional settings (schools, clinics) and is available for free download. Your therapist will provide login credentials — you do not need to create an account or purchase anything.
Android tablets are technically supported but may have performance limitations. If you're unsure whether your device will work well, reach out before the first session.
These steps assume you have your login credentials from your therapist. If you haven't received them yet, reach out before trying to sign in.
Go to education.minecraft.net/en-us/get-started/download and choose the version for your device (Windows, Mac, iPad, or Chromebook). Download and install it like any other app.
Launch Minecraft Education. You'll see a sign-in screen asking for a Microsoft account. Use the login credentials your therapist provided — enter the email address exactly as given, then the password.
On first sign-in, Microsoft may send a verification code to an email or phone number. Your therapist can walk you through this step — it only happens once.
Once you're signed in, you should see the Minecraft Education home screen. You don't need to create a world or change any settings. Leave it ready for your session — your therapist will guide everything from there.
We recommend going through these steps a day or two before your first session — not 5 minutes before. If anything doesn't work, there's time to sort it out without the pressure of a ticking clock.
The most common issues are a typo in the email address, or signing into the wrong Microsoft account. Double-check the credentials your therapist sent, then try again. If it still doesn't work, reach out directly — don't wait until session day.
Sessions work a bit differently from how you might access a personal Minecraft world. Here's what to expect on the day.
Your therapist hosts the world and shares a join code at the start of each session — usually through your secure messaging platform, or verbally at the start of the call. You'll enter that code inside the Minecraft Education app to connect to the world.
This is intentional — it's one of the privacy features of the platform. There's no way to access your world outside of scheduled session time, and no code to write down or save between sessions.
The most common cause is a version mismatch — your Minecraft Education is on a different version than the host's. Check for updates in the app or your device's app store. If updated and still not connecting, restart the app and try the code again.
Restart your device fully, then relaunch. If it continues, reach out to your therapist — don't wait to see if it resolves itself.
Move closer to your router or switch to a wired connection if possible. Let your therapist know at the start of session — they can adjust if needed.
Message your therapist before the session — they can resend credentials. This is a quick fix, but it needs to happen before session start.
If you're new to therapy using Minecraft — or if this is your child's first experience — here's what a session typically looks and feels like.
This isn't "let the kid play Minecraft while we talk." The therapist is in the world with the client throughout the session — building alongside, offering prompts, noticing what comes up, and gently guiding without controlling. Think of it less like a screen-time break and more like a guided conversation that happens to be in a game.
Sessions vary by client, goals, and where you are in the therapeutic process. Some common things:
Most sessions include some time to step back and reflect — talking about what came up, what was noticed, how it connects to life outside the game. This part may feel more like traditional therapy, and that's intentional. The game opens the door; the conversation is where things integrate.
It can feel different from what you'd expect therapy to look like. That's the point. The clinical work is still happening — the therapist is tracking everything and guiding the session intentionally — even when it looks like your child is "just building." If you have questions about what happened in a session, your therapist will have regular check-in time built in for you.
Yes. If you find yourself wondering mid-session whether anything meaningful is happening: trust the process. Many of the most significant breakthroughs in therapy using Minecraft happen through building and play — not through direct conversation. That's exactly what makes it work for clients who've struggled with traditional approaches.
Appointments are managed through the client portal. If you haven't received access to the portal yet, reach out directly and your therapist will send an invite.
To reschedule or cancel an appointment, please do so through the portal or contact your therapist directly — ideally with at least 24 hours' notice.
If you're having a technical problem on session day, don't just not show up — reach out directly so your therapist knows what's happening. Most issues can be sorted out quickly, and sessions can often be rescheduled with minimal hassle if something genuinely can't be resolved in time.
Contact your therapist directly using the method they've provided. For non-urgent questions, the client portal is the best place.
See the Fees & Insurance page for information about Partnership Health Plan coverage and private pay rates. For billing questions specific to your account, contact your therapist directly.